Bi-Lingual Collections Agent (Remote)

This position is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. The Bi-Lingual Collections Agent will act as the liaison between creditors and customers through managing overdue accounts.

Requirements

• Support customers in finding payment options for debt recovery
• Execute strategies for collection processes and procedures
• Build positive rapport with customers over the phone
• Maintain high revenue targets and call quality objectives

Benefits

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Rewards & Recognition Program
• Employee Assistance Program