Customer Support Specialist
Puzzle 🧩🚀Remote U.S. or Canada
Posted May 22, 2026
Full Time
About the Company
Puzzle is modern accounting software designed for ambitious startups. It offers seamless integration into business operations, providing real-time insights to help founders make informed decisions about their fiscal health. With a focus on smart accounting, Puzzle aims to empower entrepreneurs and reduce financial uncertainties.
Job Description
Puzzle is redefining how companies navigate their financials with modern, AI-powered accounting software. We're looking for a Customer Support Specialist to join our team and help customers get a seamless, high-quality experience.
Requirements
- 2–4 years of experience in a technical customer support, product specialist, QA, or customer-facing role at a SaaS or fintech company
- Strong written communicator
- Fast learner with sharp pattern recognition
- A natural problem-solver with genuine curiosity
- Comfortable with technical adjacency
- Skilled at translating technical details into clear, concise documentation
- Excellent collaborator with strong cross-functional communication skills
Benefits
- Competitive base pay and meaningful equity
- 100% paid employee health, dental, and vision
- Flexible PTO plus 9–10 observed company holidays
- $1,000 home office budget
- $2,400 co-working budget
- $600 learning and development budget
- 401(k)
- Team offsites in incredible locations
