Service Manager
QualcoAthens, Attica, Greece
Posted March 19, 2026
Full Time
About the Company
With more than 25 years of proven experience, QUALCO is a leading Fintech solutions provider in the Credit Management sector. We offer a wide range of analytics-driven, highly scalable enterprise software solutions in over 30 countries worldwide. More specifically, we offer end-to-end technology solutions for: NPL & Receivables Management - Our NPL & Receivables Management solutions offer a holistic approach to credit risk, NPL, and receivables management Data Analytics - We provide software solutions that aim to automate and streamline every stage of the analytics workflow, from data ingestion to predictive modeling, decision-making, and action optimisation Loan Management - Our Loan Management solution is an efficient way to manage the loan administration process end-to-end and empower business operations across the loan servicing lifecycle Supply Chain Finance - Our specialist SCF software solution grants access to a powerful type of financing for suppliers that aims to offer flexibility and lower costs for all the involved parties Dynamic Discounting – Harnessing the power of blockchain technology, we offer a robust platform that enables buyers and suppliers to initiate and manage the dynamic discounting process quickly ℹ Learn more at: https://www.qualco.eu
Job Description
We are seeking a Service Manager to join our Service Delivery team in Athens, responsible for ensuring exceptional service delivery and long-term client satisfaction, managing support SLAs, and aligning services with client business needs.
Requirements
- Bachelor's degree in information technology, Computer Science, or a related field
- Minimum of 2 years' experience in service management or customer success, ideally within a fintech, digital banking, or SaaS environment
- Strong project management, communication, and negotiation skills
- Analytical mindset with the ability to derive actionable insights from data
- Proficiency in ITIL practices, especially Incident, Problem, Change, and Service Level Management
- Fluent in English with excellent written and verbal communication skills
Benefits
- Competitive compensation
- Ticket restaurant card
- Annual bonus programs
- Cutting-edge IT equipment
- Mobile and data plan
- Modern facilities
- Free coffee and beverages
- Indoor parking
- Company bus
- Private health insurance
- Onsite occupational doctor
- Workplace counselor
- Flexible working model
- Hybrid benefits & home equipment benefits
- Onsite gym
- Wellness facilities
- Ping pong room
- Career and talent development tools
- Mentoring
- Coaching
- Personalized annual learning and development plan
- Employee referral bonus
- Regular wellbeing, ESG and volunteering activities
