Service Manager (Italian Speaking)

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. As a Service Manager (Italian Speaking), you will be part of our Service Delivery team in Athens and you'll engage directly with our strategic clients to ensure Qualco delivers on our contractual commitments, whilst ensuring our services are aligned to meet our customers' business needs.

Requirements

• BSc Degree in Information Technology, Computer Science or equivalent;
• 5 years of experience in similar role in the SW or Banking Industry;
• Project Management, strong communication and interpersonal skills, problem-solving ability and negotiation skills;
• ITIL qualification or good familiarity with ITIL;
• Excellent knowledge of the English and Italian languages both oral and written communication skills.

Benefits

• Competitive compensation, ticket restaurant card, and annual bonus programs.
• Cutting-edge IT equipment, mobile, and data plan.
• Modern facilities, free coffee, beverages, and indoor parking.
• Private health insurance, onsite occupational doctor, and workplace counselor.
• Flexible working model.
• Onsite gym, wellness facilities, and ping pong room.
• Career and talent development tools.
• Mentoring, coaching, personalised annual learning, and development plan.
• Employee referral bonus, regular wellbeing, ESG, and volunteering activities.