Manager, Customer Success - East Coast Only

Qualio is seeking a Manager, Customer Success to lead and develop a high-performing team of Customer Success Managers. The role drives customer retention and expansion within an assigned portfolio while delivering exceptional customer experiences and contributing to company growth.

Requirements

• 6+ years experience in SaaS Customer Success Management
• 4+ years of management experience leading Customer Success teams
• Proven track record driving GRR and NRR outcomes across a customer portfolio
• Experience implementing customer engagement models and CSM playbooks that deliver results
• Ability to use data to track performance, identify trends, and make continuous improvements
• Strong cross-functional collaboration skills — comfortable working with Sales, Product, and Leadership
• Adaptable and effective in a fast-paced, remote-first environment

Benefits

• Competitive salary
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Unlimited PTO policy
• Company allowance for home office supplies
• 12 weeks paid parental leave