Customer Service Process Manager

We are adding a talented, hands-on Customer Service Process Manager to lead and elevate our established, high-performing customer service and order-processing team of 8–12 professionals. This group brings decades of combined glass-industry knowledge, outstanding customer relationships, and a proven track record of delivering quality results.

Requirements

• 5+ years leading customer service or operations teams, ideally in manufacturing, distribution, construction, or technical products
• Advanced Excel (pivot tables, VLOOKUPs, formulas; macros/VBA a bonus)
• ERP systems (Infor, Epicor, SAP, etc.)
• CRM platforms and workflow automation tools a plus
• High emotional intelligence, respect, and the ability to earn trust quickly
• Hands-on mastery of tools that make work easier
• Exceptional communication skills and boundless patience when teaching new systems
• High energy and capacity to manage daily operations while driving multiple improvement projects

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance (optional)
• Life Insurance
• 401k with company match up to 4%
• Paid Time Off
• Employee discounts
• Accident Insurance (optional)