Onsite Support Technician

We are seeking an experienced Onsite Support Technician to join our team. The ideal candidate will provide high-quality support to our clients and maintain the efficiency of their technology infrastructure.

Requirements

• Provide best-in-class, multi-tiered onsite technical support to clients as scheduled or in response to service requests.
• Diagnose, troubleshoot, and resolve hardware and software issues, including upgrading components and replacing faulty parts.
• Maintain accurate and detailed records of client interactions, issues, and resolutions.
• Install, configure, and troubleshoot software applications, hardware, and operating systems.
• Educate end-users on best practices.
• Adhere to policies and procedures, including security and compliance guidelines.

Benefits

• Competitive salary with performance-based incentives.
• Medical Mutual Health Insurance with HSA & ancillary benefits.
• John Hancock Retirement Account – Simple IRA with 3% company match.
• Flexible scheduling options.
• Paid Time Off.
• Certification Assistance- 100% reimbursement for training, course materials, and testing fees.
• Crewhu employee recognition and peer-to-peer recognition platform, where team members can celebrate achievements and recognize each other’s contributions.
• Free company apparel.
• Microsoft Workplace Discount.
• Keeper Password Manager.
• CompTIA content & exam voucher discounts.