Support Software Engineer
QuantaniteMumbai, Maharashtra, India
Posted March 30, 2026
Full Time
About the Company
Quantanite is a technology and services firm that delivers AI‑powered customer experience solutions, back‑office automation, and data annotation services to help businesses streamline operations and enhance customer interactions. Their flagship conversational Gen AI chatbot, MöBIUS, can fully automate or augment end‑to‑end customer journeys, providing a seamless blend of efficiency and human empathy. Leveraging a decade of industry expertise, Quantanite customizes solutions across sectors such as B2B lead generation, content moderation, and transcription, ensuring clients focus on strategic priorities while improving operational productivity. What sets the company apart is its commitment to human‑centric service, combining cutting‑edge AI with a deep understanding of customer needs to deliver measurable gains in both efficiency and customer satisfaction.
Job Description
Support Software Engineer job with responsibilities including solving complex customer issues, establishing new processes, and analyzing field issues. Work with the Customer Service Representatives and Software Engineering Team to troubleshoot and find patterns.
Requirements
- Solve complex customer issues independently
- Perform hands-on problem solving with drivers and site hosts
- Establish new and review existing processes within the support team
- Analyze field issues to provide insights on product quality and process improvement
- Analyze customer issues, value of the internal solutions and processes to provide metrics on product quality
