Technical Support Specialist
Quilt Software LLCCharlotte, North Carolina, United States
Posted December 18, 2025
40000 - 50000 USD year
Full Time
About the Company
Quilt Software provides Main Street's unsung heroes with the tools they need to compete.
Job Description
We are seeking a Technical Support Specialist to provide phone and email support to our customer base for their POS software and hardware. The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service.
Requirements
- Think on your feet and resolve problems quickly
- Answer phone calls and respond to emailed tickets keeping the SLA
- Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
- Maintain documentation for products and training
- Troubleshoot technical problems in Windows and SQL Server
- Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls
Benefits
- 3 Weeks of PTO
- Holidays
- Paid Volunteer Day
- Generous Medical, Dental, and Vision plans with low premiums
- Paid Parental Leave
- Company Sponsored Life Insurance
- 401k with Company Match
