Senior Manager, Customer Partnerships - Hybrid, Bloomington, MN

The Senior Manager of Customer Partnerships is responsible for strengthening and expanding R3’s strategic, clinical, and operational relationships with customers. This role ensures seamless transitions from sale to implementation, drives ongoing account performance, and identifies opportunities for retention and growth.

Requirements

• Demonstrated ability to build, nurture, and retain strong customer relationships.
• Expertise in presenting and articulating product value; ability to serve as an SME for R3 Solutions.
• Strong customer service orientation with proven success managing complex escalations.
• Ability to analyze data, identify trends, and translate insights into strategies and recommendations.
• Strong analytical, critical thinking, and problem-solving skills.
• Proven ability to develop renewal, retention, and expansion strategies.
• Excellent verbal and written communication skills; skilled presenter to diverse audiences.
• High proficiency in Microsoft Office Suite, Power BI, CRM platforms (HubSpot preferred), and Copilot/AI tools.
• Strong organizational skills, with the ability to prioritize competing demands and maintain accuracy.
• Effective collaborator with cross-functional teams including Operations, Clinical, Sales, IT, Accounting, and Network Development.
• Understanding of healthcare, EAP, benefits, or behavioral health systems and environments.

Benefits

• Paid Time Off (PTO)
• Parental Leave
• Paid Holidays
• Insurance (medical, dental, vision, life, STD, LTD)
• Flexible Schedules
• 401k program with company match
• Profit sharing