As the Assistant Front Office Manager, you'll support the effective operation of RACV Inverloch Resort by taking a hands-on leadership role across Front Office and collaborating closely with key departments to deliver a seamless guest experience. You'll lead the day-to-day operations, coach and develop team capability, and drive service excellence while ensuring procedures, safety standards, and compliance requirements are met.
Requirements
- Prior hotel front office management experience, at Duty Manager level or above, within a multi-outlet hotel/resort
- Sound understanding of hotel/resort operations, guest NPS, managing guest feedback, systems and procedures
- Proficient in PMS Opera, or if not Opera a similar PMS system, and MS Office applications
- Demonstrated people leadership experience in promoting morale & encouraging teamwork, recruitment, performance management, coaching and team development
- Sound commercial acumen, with experience in budgeting, forecasting and cost control
- Confident leader who can build effective relationships, manage complex situations and make decisions under pressure
- Excellent communication and attention to detail, with professional presentation
- Flexibility to work a rotating roster, including evenings, weekends, public holidays and overnights when required
Benefits
- Competitive salary, industry benchmarked
- Career training and development opportunities
- Collaborative workplace culture and values led organisation
- Great discounts on accommodation at resorts, dining + more
- Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
- Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
- Work Life & Career benefits – training & professional development, employee referral program, parental leave, EAP + more
- Complimentary parking onsite