Assistant Front Office Manager

As the Assistant Front Office Manager, you'll support the effective operation of RACV Inverloch Resort by taking a hands-on leadership role across Front Office and collaborating closely with key departments to deliver a seamless guest experience. You'll lead the day-to-day operations, coach and develop team capability, and drive service excellence while ensuring procedures, safety standards, and compliance requirements are met.

Requirements

• Prior hotel front office management experience, at Duty Manager level or above, within a multi-outlet hotel/resort
• Sound understanding of hotel/resort operations, guest NPS, managing guest feedback, systems and procedures
• Proficient in PMS Opera, or if not Opera a similar PMS system, and MS Office applications
• Demonstrated people leadership experience in promoting morale & encouraging teamwork, recruitment, performance management, coaching and team development
• Sound commercial acumen, with experience in budgeting, forecasting and cost control
• Confident leader who can build effective relationships, manage complex situations and make decisions under pressure
• Excellent communication and attention to detail, with professional presentation
• Flexibility to work a rotating roster, including evenings, weekends, public holidays and overnights when required

Benefits

• Competitive salary, industry benchmarked
• Career training and development opportunities
• Collaborative workplace culture and values led organisation
• Great discounts on accommodation at resorts, dining + more
• Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
• Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
• Work Life & Career benefits – training & professional development, employee referral program, parental leave, EAP + more
• Complimentary parking onsite