Duty Manager
RACVGold Coast City, Queensland, Australia
Posted May 21, 2026
Full Time
About the Company
RACV is a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
Job Description
Join our friendly and dedicated team at RACV Royal Pines Resort as a hotel leader and take the next step in your career as a hotel leader. As Duty Manager, you will oversee daily operations, manage the front office team, and provide exceptional services and experiences to guests. You will work with a diverse team to help people live their best lives and be part of a purpose-driven organisation creating meaningful travel and leisure experiences.
Requirements
- Lead, supervise and support the rooms division team
- Respond to guest enquiries, requests and complaints promptly and professionally
- Ensure smooth and efficient reception service and procedures
- Monitor room availability and coordinate with housekeeping and maintenance teams
- Assist with rosters, training, coaching and mentoring team members
Benefits
- Competitive salary + 12% super
- Generous discounts on accommodation at 10 resorts
- Dining
- Free vehicle roadside assistance
- Up to 50% discount on insurance products
- Health and wellbeing benefits
- Work life & career benefits
- Complimentary parking onsite
- Laundered uniforms
- Employee of the month awards & recognition programs
