Senior Technical Account Manager

RapidSOS is a public safety AI company that unlocks mission-critical intelligence for first responders and security teams. As a Senior Technical Account Manager, you will lead the technical strategy for a growing portfolio of monitoring company customers, architecting and overseeing the design of enterprise-grade call flows, and driving large-scale improvements to reliability and call success rates.

Requirements

• 8+ years in a Technical Account Manager, Solutions Engineer, or similar senior technical role supporting large-scale enterprise customers
• Expert-level experience working with APIs, complex distributed systems, and cloud-based platforms
• Mastery in incident management, maintaining total composure under extreme pressure to drive rapid resolution during live emergencies
• Exceptional architectural vision, with the ability to map end-to-end workflows across vast networks of vendors and failure points
• Superior communication skills, capable of translating deep technical complexities into strategic insights for C-suite stakeholders

Benefits

• Competitive salary and benefits
• Equity participation
• Dynamic, flexible and fun start-up work environment with a highly talented team