Service Manager (Japan)
RateHawkIndia • Japan
Posted May 7, 2026
Full Time
About the Company
RateHawk is a fast-growing international travel-tech company with a fantastic team, vibrant culture, and plenty of opportunities for growth.
Job Description
Join RateHawk as a Service Manager to take care of top B2B partners in Japan. Handle escalations, monitor cases, and provide excellent service. Work remotely and enjoy a dynamic team, growth opportunities, and corporate discounts.
Requirements
- Advanced level of English and Japanese
- Comfortable with CRM systems and dashboards
- Quick learner and able to grasp new information quickly
- Multi-tasker and able to handle stress with ease
- Empathetic and strong sense of empathy
- Travel industry experience is an advantage
Benefits
- Remote work
- Salary: base payment + monthly bonus
- Dynamic team
- Growth opportunities
- Learning & Development
- Perks: corporate discounts on hotels and other services