Aviation Call Center Agent

RayaCX is seeking a highly motivated and skilled Aviation Call Center Agent to join their team in 6th of October City, Egypt. The successful candidate will be responsible for handling customer inquiries and providing excellent customer service to passengers of various airlines.

Requirements

• High school diploma or equivalent; college degree preferred
• Previous experience in a call center or customer service role, preferably in the aviation industry
• Excellent communication skills in both English and Arabic, both written and verbal
• Proficient in using customer service software, such as CRM systems and call center software
• Strong sales and upselling skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Passion for providing exceptional customer service and ability to handle difficult customers with empathy and professionalism