Back-Office Customer Support Representative
RayaCX6th of October, Giza, Egypt
Posted December 12, 2025
5500 - 6500 EGP
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
RayaCX is seeking a Back-Office Support Representative to provide administrative and operational support to clients and internal teams.
Requirements
- High school diploma or equivalent
- Proven experience in a back-office support or administrative role
- Strong computer skills, including proficiency in MS Office
- Excellent communication and interpersonal skills
- Attention to detail and accuracy
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Strong time management skills and ability to meet deadlines
- Fluency in English and Arabic is preferred
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development