Banking Call Center HRO
RayaCXCairo, Cairo, Egypt
Posted December 12, 2025
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
As a Banking Call Center Representative, you will handle inbound calls, provide customer support, and resolve customer issues related to banking products and services.
Requirements
- Handle inbound calls
- Provide customer support
- Resolve customer issues
- Promote bank products
- Maintain accurate records
- Stay updated with bank policies, procedures, and product offerings
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional development and growth