Banking Customer Support Call Centre "First Line"

We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our 'First Line' department at RayaCX in Cairo, Egypt.

Requirements

• Serve as the first point of contact for all banking customer inquiries and provide prompt, efficient, and accurate responses.
• Handle a high volume of incoming calls, emails, and chat messages from customers and assist them with their banking needs.
• Identify and escalate complex issues to the appropriate department for resolution.
• Maintain a thorough understanding of all banking products and services offered by the company.
• Keep up-to-date with industry trends and changes in banking regulations to provide accurate information to customers.
• Collaborate with other team members to ensure a seamless customer experience.
• Meet and exceed individual and team performance targets and KPIs.

Benefits

• Competitive salary and benefits package
• Continuous training and development opportunities
• Dynamic and collaborative work environment
• Opportunities for growth and career advancement within the company