Digital Support Supervisor
RayaCX6th of October, Giza, Egypt
Posted December 25, 2025
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
Lead and oversee the day-to-day operations of the Digital Support Specialists team, manage digital platform operations, and lead incident, change & problem management.
Requirements
- 5+ years of experience supporting digital platforms or CX technologies, including supervisory responsibilities
- ITIL Foundation or higher
- Digital CX platform certifications (Genesys, Zendesk, Salesforce, NICE, etc.)
- Leadership or service management certifications (PMP, Prince2) - optional
Benefits
- Professional growth and development
- Team motivation and employee engagement
- Talent retention