IT System Supervisor
RayaCX6th of October, Giza, Egypt
Posted December 12, 2025
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
Manage IT system performance, ensure consistency, and meet company vision. Manage access matrix, system changes, and user accounts. Provide second-line contact and problem resolutions for system problems.
Requirements
- Proven experience as a supervisor or relevant role
- Familiarity with company policies and legal guidelines of the field
- Ability to learn a variety of job descriptions
- Excellent communication and interpersonal skills
- Outstanding organizational and leadership skills
- Good knowledge of MS Office