ERP Manager - IT
RayaCXWhitehall, Pennsylvania, United States
Posted January 18, 2026
Full Time
About the Company
RAYA Customer Experience (RAYA CX) is a leading BPO and customer experience management provider that delivers next‑generation solutions to Fortune 1000 clients across North America, Europe, the Middle East, and Africa. The company specializes in omnichannel contact center services, digital CX, AI‑powered chatbots, data analytics, and social media moderation, all supported by advanced technology and a culture of continuous improvement. RAYA CX differentiates itself by sourcing highly skilled talent from competitive labor markets and integrating robust strategies and innovation into every engagement. In addition to core CX services, the firm offers HRO and call center leasing, enabling clients to scale operations efficiently while maintaining superior service quality.
Job Description
ERP Manager will own end-to-end administration of Odoo ERP and CRM platforms, ensuring system availability, performance, and data integrity, and lead continuous improvement initiatives leveraging ERP capabilities and emerging technologies.
Requirements
- Strong expertise in Odoo ERP & CRM administration and customization
- ERP functional consulting and business process mapping
- Workflow automation and system optimization
- ERP integrations and API-based data exchange
- Exposure to Oracle Fusion Cloud integrations
- Understanding of finance, operations, CRM, HR, and supply chain processes
- Knowledge of ERP security, access controls, and data governance
- Familiarity with other ERP platforms (SAP, Oracle E-Business Suite, Dynamics, etc.)
- Minimum 8-12 years of experience in ERP consulting, administration, or enterprise application roles
- ITIL Foundation or higher
- Odoo ERP Certification
- Oracle Fusion Cloud Certification (Functional or Technical)
- Business Process Management (BPM) or Digital Transformation certifications
- Project Management certifications (PMP / PRINCE2 – optional)
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
