Head Of IT Digital Transformation
RayaCXCairo, Cairo, Egypt
Posted December 25, 2025
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
Develop digital transformation strategies, identify digital opportunities, implement and support different modules related to corporate ERP platforms, and lead a cross-functional team.
Requirements
- Strategic thinking
- Operational development
- Influencing others
- Developing successors
- Customer Centricity
- Strong exposure to various ERP Systems and business process mapping & automation
- Proven experience in technically supporting sales teams and driving successful commercial sales engagements
- Deep understanding of technical concepts related to Process automation & software development
- Strong exposure to Business Intelligence & Data warehousing while utilizing AI technologies
- Strong knowledge about CCaaS platforms, omnichannel solutions and voice Systems