Portuguese Call Center Agent
RayaCX6th of October, Giza, Egypt
Posted January 5, 2026
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
RayaCX is seeking a Portuguese Call Center Agent to provide exceptional customer service to Portuguese-speaking clients. The role involves answering incoming calls, handling customer concerns, and maintaining accurate records. The position is temporary, full-time, and offers a competitive salary and benefits package.
Requirements
- Fluent in Portuguese and English (written and spoken)
- Previous customer service or call center experience is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and other computer applications
- Willingness to work flexible hours, including weekends and holidays
- Must be able to work on-site at our 6th of October City location
Benefits
- Competitive salary
- Benefits package
- Comprehensive training
- Ongoing support
- Positive and collaborative work environment