Customer Care Representative, Avail

Join Realtor.com as a Customer Care Representative and help change the world of real estate, one home at a time. In this role, you will be the customer's first point of contact and have the opportunity to drive the value they find on the platform. As a people expert, you will have the chance to create lasting impressions by using your ability to teach, empathize, and build relationships.

Requirements

• Deep passion and drive to help others and humanize the customer service experience
• At least 1 year of supporting customers by taking high volume inbound calls
• At least 2 years experience in customer-facing roles
• Expert-level written and oral communication
• Experience working with a fast-growth technology company
• Experience in the following tools: Salesforce and JIRA

Benefits

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location