Customer Care Representative, RDC+

Join Realtor.com in their mission to empower people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. As a RDC+ Customer Care Representative, you will be the front-line point of contact for real estate agents and MLS partners, handling customer inquiries and troubleshooting product and data issues.

Requirements

• Minimum 2 years of customer service experience in a call center environment
• Excellent communication skills (both verbal & written)
• Strong attention to detail necessary
• Extensive knowledge of current Realtor.com products
• Organized with the ability to handle a fluctuating volume of work & responsibility
• Strong research and technical skills required
• Knowledge of Chrome and Firefox
• Customer service oriented problem-solvers who can think on their own without direct supervision
• Team Player with a positive attitude & confidence

Benefits

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location