Mid-Market Account Manager

Role Overview

Manage and nurture relationships with mid-market clients to ensure customer satisfaction and retention. Utilize Salesforce to track sales activities, manage pipelines, and forecast revenue. Collaborate with cross-functional teams to deliver tailored solutions that meet client needs.

What You Will Do

Conduct regular check-ins and business reviews to identify upsell and cross-sell opportunities. Analyze customer feedback and market trends to inform product development and service enhancements. Drive revenue growth by executing strategic account plans and achieving sales targets.

Why It Might Be a Fit

Ideal candidate has 3–5 years of experience in account management or customer success within a B2B environment. Proficient in Salesforce for CRM management and reporting. Experience with payment processing systems, particularly Stripe.

Requirements

• 3–5 years of experience in account management or customer success within a B2B environment
• Proficient in Salesforce for CRM management and reporting
• Experience with payment processing systems, particularly Stripe
• Strong communication and interpersonal skills to build rapport with clients
• Proven track record of meeting or exceeding sales targets and driving customer engagement

Benefits

• Competitive equity options
• Dynamic remote work environment