Redwood Credit Union is seeking an IT Infrastructure Manager to ensure the confidentiality, integrity, availability, and performance of the RCU compute and network environments. The successful candidate will lead an infrastructure engineering team and drive automation and scalability through modern engineering practices while ensuring mission-critical systems remain secure, resilient, and operational 24/7.
Requirements
- Lead the team responsible for the development, management, and security of the server and network environment
- Ensure 24-hour support for all mission-critical systems and infrastructure
- Lead the incident response team and establish procedures and controls to ensure the confidentiality, integrity, and availability of RCU systems and data
- Facilitate relationship with vendors to schedule repair and maintain enterprise application system hardware
- Prioritize technical issues and communicate resolution times as needed
- Supervise staff and promote team member contributions and job satisfaction
- Ensure effective disaster recovery and business continuity of enterprise applications and host systems
- Design, maintain, and administer the technology infrastructure deployed to support The Redwood Group
- Develop procedures and processes to oversee and maintain the RCU infrastructure
- Implement monitoring and alerting tools to provide real-time feedback on the security, performance, and availability of RCU systems and networks
- Automate the tasks necessary for managing RCU infrastructure
- Provide feedback on possible budgetary outlays and maintain operations within budget
- Contribute to key departmental and corporate strategic initiatives
- Create, maintain, and validate disaster recovery processes for all systems and network equipment
- Support the teams in troubleshooting testing and debugging PC, server, network, and printer configurations
- Ensure full operability of Network, Server, and PC’s, hardware, and software for the Credit Union
- Document and resolve both end-user and network-related problems
- Prioritize problem resolution and daily schedule as work dictates
- Formulate and ensure adherence to quality assurance standards
- Formulate and contribute to effective planning that improves performance and reliability of the network systems
- Develop and maintain user guides, network diagrams, procedures, and business continuity information department
- Oversee resource planning and scheduling to ensure consistent coverage and effective off-hours support for IT infrastructure services
- Diagnose, repair, and report to management system issues, security incidents, and other IT events
- Develop strong working relations with third-party vendors to assist in maintaining equipment and resolving related problems
- Implement and manage Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar to automate provisioning and configuration of infrastructure
- Develop and maintain CI/CD pipelines to streamline application and infrastructure deployments across environments
- Integrate monitoring, logging, and alerting into DevOps workflows to ensure system reliability and performance
- Collaborate with development teams to enable continuous delivery and improve release cycles through automation and orchestration
- Drive adoption of cloud-native practices and containerization technologies for scalable and resilient infrastructure
- Establish and enforce version control and configuration management standards for infrastructure and deployment scripts
- Prepare and present recommendations and updates on projects, support, and future needs planning
- Provide mentorship to the infrastructure and support desk staff
- Lead the organization in networking projects
- Locate and choose new learning opportunities to enhance and further knowledge of department practices
- Recommend vendors and equipment based on research and current documentation
- Research new technologies relating to core business functions
- Draft and recommend technology plans and requirements for business needs
- Establish and maintain relationships with key contacts in the community
Benefits
- Competitive medical, dental, and vision insurance
- Employee performance incentive plan
- Salary Advancement – Merit increase based on performance
- 401(k) program with employer match
- Time Off – Competitive PTO accrual plus 11 paid company holidays and birthday off
- RCU Discounts and Perks
