Service Delivery Manager
ReflexJohannesburg, Gauteng, South Africa
Posted March 13, 2026
Full Time
About the Company
Reflex is a distinguished provider of Information and Communication Technology (ICT) solutions, established in 2000 in South Africa.
Job Description
Reflex is seeking a Service Delivery Manager to oversee incident, problem, change, and request management across assigned clients, ensuring service quality, continual improvement, and an unrivalled client experience.
Requirements
- Act as the primary point of contact for clients on operational matters and a key escalation point for service issues.
- Oversee incidents, problems, changes, and requests in alignment with ITIL practices and client SLAs.
- Maintain accurate client records (contacts, VIP lists, escalation procedures, vendor processes).
Benefits
- Good remuneration package
- Opportunities for career growth and development
- A dynamic and supportive work environment
