Customer Support Specialist – Regulatory Reporting (German speaker)

Regnology is seeking a Customer Support Specialist – Regulatory Reporting (German speaker) to provide functional support to clients and contribute to 24/7 global service continuity. The role offers an excellent opportunity to deepen expertise in regulatory reporting and work with diverse financial frameworks.

Requirements

• Master's degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
• 3 - 5 years of experience in customer service, business analysis, or working with financial software solutions
• Experience working within a financial institution or bank is considered a strong asset
• High level of knowledge of regulatory reporting workflows (e.g. Basel, IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS)
• Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting
• Strong analytical skills with a high affinity for numbers and cross-functional collaboration
• Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in German and English (C1 level), business fluent
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus

Benefits

• Career growth opportunities
• Individual and wide-ranging training opportunities
• Internal mobility initiative to gain experience and promote knowledge sharing
• Positive working atmosphere with a supportive team across various locations and countries