At Reltio, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale.
Requirements
- Bachelor’s degree in computer science engineering or similar field of study.
- 5+ years of experience working in a technical support capacity.
- 5+ years of experience supporting enterprise products in a SaaS in a customer-facing role.
- 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
- 3+ years of experience with REST APIs and integration tools.
- 3+ years of experience with on-premise or cloud MDM solutions.
- Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
- Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.
- Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights.
- Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies.
- Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results.
- Excellent communication, problem-solving, risk management, and project management skills.
Benefits
- Flexible work arrangements to help our people manage their personal and professional lives.
- Proud to be an equal opportunity workplace.
- Committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- Committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
