Manager, Customer Architect - EMEA

At Reltio, we believe data should fuel business success. Our AI-powered data unification and management capabilities transform siloed data into unified, trusted, and interoperable data. We strive to ensure customer success and prioritize our values: Customer First, Better Together, Simplify and Share, Own It, and Always Better Than Yesterday.

Requirements

• Lead and mentor a team of customer architects
• Develop and implement training programs
• Develop and implement a market-leading enterprise concierge account strategy
• Define and track KPIs
• Identify and implement process improvements
• Own and manage strategic customer accounts
• Drive standardization of concierge services
• Present technical knowledge of architectural designs
• Deliver workshops and advisory services
• Manage customer portfolio of tickets and resolutions

Benefits

• Flexible work arrangements
• Equal opportunity workplace
• Reasonable accommodation for applicants with physical and mental disabilities