At Reltio, we believe data should fuel business success. We're looking for a Customer Architect to foster strong customer relationships and maximize customer experience. This role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions.
Requirements
- Serve as the technical expert on Reltio platform capabilities for customers
- Present technical knowledge of architectural designs including integration approaches
- Deliver workshops and advisory services to enhance customer technical understanding
- Manage customer portfolio of tickets, resolutions, and product enhancement requests
- Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets
- Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance
- Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction
- Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys
- Advocate for customer needs, translating them into documentation and product enhancement requests
- Deliver the highest quality customer/partner experience and engage in highly technical discussions
Benefits
- Flexible work arrangements
- Equal opportunity workplace
- Reasonable accommodation for applicants with physical and mental disabilities