Customer Architect

At Reltio, we believe data should fuel business success. We're looking for a Customer Architect to foster strong customer relationships and maximize customer experience. This role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions.

Requirements

• Serve as the technical expert on Reltio platform capabilities for customers
• Present technical knowledge of architectural designs including integration approaches
• Deliver workshops and advisory services to enhance customer technical understanding
• Manage customer portfolio of tickets, resolutions, and product enhancement requests
• Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets
• Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance
• Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction
• Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys
• Advocate for customer needs, translating them into documentation and product enhancement requests
• Deliver the highest quality customer/partner experience and engage in highly technical discussions

Benefits

• Flexible work arrangements
• Equal opportunity workplace
• Reasonable accommodation for applicants with physical and mental disabilities