Customer Architect

At Reltio, we're looking for a Customer Architect to join our team. As a Customer Architect, you'll be responsible for fostering strong customer relationships, maximizing customer experience, and driving operational excellence. You'll work with customers to develop solutions aligning with their business needs, present technical knowledge of architectural designs, and deliver workshops and advisory services to enhance customer technical understanding.

Requirements

• Serve as the technical expert on Reltio platform capabilities for customers
• Present technical knowledge of architectural designs including integration approaches
• Deliver workshops and advisory services to enhance customer technical understanding
• Manage customer portfolio of tickets, resolutions, and product enhancement requests
• Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations
• Stay at the forefront of industry trends and challenges and offer Reltio's customers informed and proactive guidance
• Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction
• Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships
• Advocate for customer needs, translating them into documentation and product enhancement requests
• Deliver the highest quality customer/partner experience and engage in highly technical discussions
• Ability to travel to customer sites upon request

Benefits

• Flexible work arrangements
• Committed to equal employment opportunity
• Proud to be an equal opportunity workplace
• Commitment to working with and providing reasonable accommodation to applicants with physical and mental disabilities