Team Lead Customer Success (f/m/d)
rembergMunich, Bavaria, Germany
Posted May 8, 2026
Full Time
About the Company
remberg is a fast-growing start-up based in Munich, leveraging AI to take the service, operation, and maintenance of all kinds of industrial assets to an entirely new level.
Job Description
Become part of a team transforming the industrial sector using AI technologies. As a Team Lead Customer Success, lead and grow a team of five, owning activation and retention across a customer base. Scale a mostly low-touch, PLG-first model using automation and AI where they create leverage, and high-touch coverage where Enterprise customers demand it.
Requirements
- 1+ years' experience leading a CS or post-sales team in B2B SaaS
- Strong coaching skills and a passion for people development
- Comfortable owning team performance and driving results under pressure
- Strong understanding of activation milestones, health scoring, churn prevention, and renewal motion
- Hands-on with AI tooling for customer-facing and internal workflows
- Fluent in German and proficient in English
Benefits
- Competitive compensation package
- State-of-the-art tools and equipment
- Health and wellness benefits
- Prime office location & culture
- Work-from-anywhere flexibility
- Attractive Compensation & Benefits
- Continuous learning
- Volunteering day
