Service Desk Expert (w/m/d)
REMIRADortmund, North Rhine-Westphalia, Germany
Posted March 3, 2026
Full Time
About the Company
A rapidly growing, modern, and international IT company in the segment of Intelligent Software Solutions.
Job Description
Service Desk Expert responsible for accepting, classifying, and processing incidents and service requests, ensuring seamless documentation, and close coordination with specialist departments.
Requirements
- Experience in a service-oriented profession with well-developed IT technical skills or as an IT specialist in the service desk environment
- High service orientation, empathy, and solution-oriented thinking
- Clear, understandable, and appreciative communication
- Experience in handling TopDesk or comparable ticket systems, particularly in ticket processing, evaluations, and reporting
- Very good German and English skills in writing and speaking
Benefits
- Flexible working hours and mobile work
- Unlimited employment contract
- Attractive remuneration and good social benefits
- Professional and personal development opportunities
- Diversity and inclusion
- JobRad
- Corporate Benefits
- Subsidy to the Deutschlandticket
