Customer Protection Associate (For pooling)
RemitlyManila, Philippines
Posted February 5, 2026
Full Time
About the Company
Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
Job Description
At Remitly, we're looking for a Customer Protection Associate to provide personalized service to customers, ensuring a high-quality experience through a customer-centric mindset and risk mitigation. The ideal candidate will have strong soft skills, be able to adapt quickly, and possess a bias for action.
Requirements
- Customer-Centric Focus
- Decision Quality
- Resolution Focus
- Emotional Intelligence
- Ethics & Values
- Advanced soft skills and de-escalation skills
- Fast learning and adaptability skills
- Process improvement focus
- Effective time management skills
- Flexibility and ability to work and learn independently
Benefits
- Rice Allowance
- Transportation Allowance
- Paid Vacation
- Medical, Dental & Vision
- Accident and Life Insurance
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
