Remitly is looking for a Team Manager, Customer Success in Manila, Philippines to lead high-performing teams and provide outstanding support to customers. The ideal candidate has at least three years of experience as a Team Manager/Lead in customer success and is passionate about customer experience and team management.
Requirements
- At least three years of working experience as Team Manager/Lead in customer success preferably under customer protection/fraud prevention or related field
- Mastery of Product, Process, Business Economics and Service Standards
- Excellent critical thinking, investigative and problem solving skills
- Business level impact understanding
- Demonstrates self awareness - seeks and acts on feedback, aware of personal strengths, and has mastery over personal thoughts, feelings
- Decision Quality - makes sound decisions/calls, relies on a mixture of analysis, wisdom, experience, and judgment when making decisions.
- Situational Adaptability - picks up on situational cues and adjusts in the moment, and adapts personal, interpersonal, and leadership behavior.
- Customer Focus - anticipates customer needs and provides services that are beyond customers expectations, uses customer insights to drive and guide the development of solutions, and serves as a strategic partner to build, grow and maintain profitable and long-lasting relationships
- Optimizes Work Processes - identifies and creates the processes necessary to get work done and seeks ways to improve processes, from small tweaks to complete reengineering.
- Directs Work - provides appropriate guidance and direction based on people's capabilities and service standards, holds self and others accountable for results, monitors progress by maintaining dialogue on work and results.
- Relationship: Builds Teams - establishes common objectives and shared mindset, creates a feeling of belonging and strong team morale, shares wins and rewards team efforts.
- Develops Talent - Develops others through coaching, feedback, exposure, stretch assignments, aligns employee career development goals with organizational objectives.
- Drives Engagement - empowers others and makes each person feel his/her contributions are important.
- Action Oriented- readily takes action on challenges, identifies and seizes new opportunities and displays a can-do attitude in good and bad times, and steps up to handle tough issues.
- Communicates effectively - is effective in a variety of communication settings, one-on-one, small, large groups, or among diverse styles and position levels, attentively listens to others and adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization and encourages the open expression of diverse ideas and opinion.
Benefits
- Rice Allowance
- Transportation Allowance
- Paid Vacation
- Medical, Dental & Vision
- Accident and Life Insurance
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
