Customer Care Coordinator

Customer Care Coordinator role at Renewal by Andersen of Oregon and SW Washington, providing exceptional home improvement experience, clear communication, and thorough support throughout the customer journey.

Requirements

• 2-5+ years in a customer service or support role
• Strong written and verbal communication skills
• High attention to detail, follow-through, and time management
• Ability to work independently and take initiative
• Problem-solving skills
• Customer-focused mindset
• Prior experience in a home improvement or customer success environment is preferred

Benefits

• Competitive pay: $20-$23 per hour based on experience, with performance-based bonus eligibility (including NPS bonus)
• Comprehensive Benefits Package: Health, dental, and vision insurance, along with long-term disability
• 401(k) with Company Match: Competitive company contributions to help build your future
• Paid Time Off and Company Paid Holidays: Generous PTO and 6 Paid Holidays to support work-life balance
• Career Growth: Training and development opportunities, with room to grow within our Customer Care department