Customer Care Supervisor

Customer Care Supervisor leads a team of Customer Care Coordinators, guiding and developing them to deliver exceptional customer experiences. The role involves day-to-day operations, performance management, and collaboration with cross-functional teams.

Requirements

• 2-5+ years of customer service or support experience
• Prior leadership or supervisory experience
• Strong understanding of the customer lifecycle and ability to balance customer experience with business objectives
• Excellent written and verbal communication skills
• Proven ability to assess complex situations and implement effective solutions
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Background in construction, home improvement, customer success, or project/process improvement environments (preferred)

Benefits

• Competitive Compensation
• Comprehensive Benefits Package
• 401(k) with Company Match
• Paid Time Off & Holidays
• Collaborative Culture