Customer Success Lead
ReploSan Francisco, California, United States
Posted January 28, 2026
Full Time
About the Company
Replo is an e-commerce platform designed to help businesses increase sales online. By offering advanced tools and strategies, Replo empowers merchants to optimize their digital storefronts and drive more conversions. What sets Replo apart is its focus on user-friendly interfaces and data-driven insights, enabling clients to make informed decisions and enhance their online presence effectively.
Job Description
We are looking for a Customer Success Lead to build the systems that improve activation, deliver constant value, and keep churn low by turning customer success into a durable growth lever for the company.
Requirements
- Experience owning many customer accounts at once
- Direct previous responsibility for retention, churn, activation, or NPS metrics
- Built or significantly improved CS processes at a fast-growing company
- Comfort being on calls with demanding customers
- Strong judgment on where to invest time vs automate
- A bias toward action and clarity in messy environments
Benefits
- Health benefits
- Commuter benefits
- Work From Home (WFH) benefits
- Fun office benefits
- Lunches and dinners
- Ubers
