We are looking for a detail-oriented and proactive Senior Customer Success Associate to manage automated customer accounts, with a focus on ticket management, onboarding, and reporting.
Requirements
- 2+ years of experience in customer success, support, operations, or similar
- Strong spoken and written communication skills — clear, concise, and empathetic
- Highly organized with the ability to juggle multiple priorities
- Strong attention to detail, with the ability to keep customer-facing interfaces, data, and content accurate, up to date, and clean
- Comfortable working with data and identifying patterns
- Strong problem-solving skills — able to identify and propose effective solutions
- Proactive mindset — you don’t wait to be told what to do
- Ability to work autonomously, setting your own tasks and priorities to achieve goals
- Adaptable and comfortable working in a fast-paced, evolving environment — able to handle changing scopes, wear multiple hats, and keep up as the organization grows
- Interest in sustainability, climate, or impact-driven businesses
- Familiarity with ticketing systems or CRM tools (Zendesk, Hubspot, Salesforce)
Benefits
- Competitive Compensation
- Employee Benefits & Wellness Funds
- Access medical coverage
- wellness fund
- learning opportunities
- WeWork partnerships
- Flexible salary range
