Insurance Follow-up

The Insurance Follow-up Representative is responsible for ensuring that all necessary processing has been completed for insurance policies to resolve account balances, adhering to department procedures, and working correspondence, taking incoming calls, and contacting patients to gather insurance information.

Requirements

• Obtain insurance information
• Reconcile FACS to the client system
• Ensure proper credit is given to payments or adjustments that have been posted
• Handle all correspondence
• Review correspondence, notate accounts, and follow up if needed
• Verify correspondence is sent to be scanned on the accounts for future reference
• Tie or untie accounts as needed while working the accounts
• Attempt to resolve all patient concerns on every call
• Maintain quality customer service
• Retrieves, sustains and communicates all designated reports
• Develops and retains professional relationship insurance company representatives
• Maintains confidentiality at all times (i.e., PHI HIPAA, and HITEC)
• Supports the mission and goals of the company