Call Center Patient Advocate

The Call Center Patient Advocate builds working relationships, solves problems, and supports patients through the application process and follow-up.

Requirements

• Handles a high volume of telephone calls
• Maintains patient database
• Maintains daily work queues
• Provides technical assistance on agency issues, services, and programs
• Maintains and/or creates files for record keeping systems
• Sorts, labels, electronically files, and retrieves documents or other materials
• Ensures adequate documentation is maintained
• Collects and reviews patient information to determine patients’ eligibility
• Completes Medicaid applications online using the FSSA Benefits Portal
• Prepares documents and reviews them for accuracy and completeness
• Communicates clearly, timely, and positively with patients, coworkers, and clients
• Good communication and interpersonal skills
• Ability to learn quickly and navigate effectively through multiple systems and EMRs
• Professional attitude and the ability to maintain composure in urgent or confrontational situations
• Effective critical thinking, problem solving, and conversational skills
• Display strong organization and time management skills
• Work independently and must be multi-task oriented
• Team player attitude
• Develops and retains professional relationship with on-site hospital staff
• Maintains confidentiality at all times (i.e. PHI, HIPAA, and HITEC)
• Supports the mission and goals of the company