Senior Customer Success Manager

Rezilient is seeking a Senior Customer Success Manager to support and strengthen a health system partnership in Raleigh, North Carolina. The ideal candidate will be a data-savvy, field-present leader with real healthcare delivery experience.

Requirements

• 5–7 years of experience in customer success, healthcare account management, employee benefits consulting, or a similar client-facing role within healthcare services specifically managing large health systems or hospital accounts.
• A data-driven mindset, with the ability to analyze utilization data, identify patterns, and develop engagement strategies informed by measurable insights.
• Proven experience improving engagement, utilization, or adoption within complex healthcare or enterprise environments.
• Experience navigating the intersection of startup agility and enterprise healthcare environments, with the ability to build credibility and trust within large, complex organizations.
• Excellent communication and relationship-building skills across a wide range of audiences.
• Highly organized and able to manage multiple priorities and workstreams effectively.

Benefits

• Generous PTO
• Paid family leave
• Comprehensive medical, dental, vision, and life insurance
• Stock options