Technical Support Representative I

The Technical Support Representative is responsible for rendering knowledgeable assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues related to multiple product types.

Requirements

• Exhibit a high level of customer service diplomacy in stressful situations
• Understand technical product specifications and water heater fundamentals for multiple product types
• Provide verbal and written technical assistance to customers
• Process and follow-up on warranty claims authorized by Technical Support
• Must attend work regularly

Benefits

• Competitive salary
• Benefits package
• 401k Matching