Technical Support Representative I

Technical Support Representative is responsible for assisting customers with product service and installation problems. The role involves communicating technical information, processing warranty claims, and dispatching service contractors.

Requirements

• Exhibit high level of customer service diplomacy
• Understand technical product specifications and water heater fundamentals
• Provide verbal and written technical assistance to customers
• Process and follow-up on warranty claims
• Exhibit basic understanding of water heater sizing

Benefits

• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Vacation Time