Customer Success Manager - Strategic Accounts

Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform, driving measurable outcomes, renewals, and growth, and helping shape the company's success playbooks, workflows, and processes.

Requirements

• 4+ years of experience in Customer Success or Account Management in SaaS
• Proven track record of owning renewals, onboarding, adoption, and expansions
• Experience conducting QBRs/MBRs with senior executives, tying product adoption to ROI
• Strong problem-solving skills, excellent communication and storytelling abilities, and hands-on approach
• B.Tech degree or equivalent
• Strong technical aptitude, project management, and analytical skills

Benefits

• Competitive salary
• Performance-based bonuses
• Opportunity to work with cutting-edge AI technology
• Modern, chic office space in a vibrant neighbourhood
• Quarterly team outings and off-sites
• Chance to make a meaningful impact in a rapidly growing startup