Customer Success Account Manager
RichpanelBengaluru, Karnataka, India
Posted May 16, 2026
1500000 - 2500000 INR
Full Time
About the Company
Richpanel is an AI-first customer service platform disrupting the $400B BPO market.
Job Description
Customer Success Account Manager role involves owning end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform. The role requires driving AI expansion, upselling, cross-selling, and planning upgrades to grow revenue and account value.
Requirements
- 3+ years of experience in Customer Success or Account Management in SaaS
- Proven track record of owning renewals, onboarding, adoption, and expansions
- Experience conducting QBRs/MBRs with senior executives, tying product adoption to ROI
Benefits
- Competitive salary
- Performance-based bonuses
- Opportunity to work with cutting-edge AI technology
- Modern, chic office space in a vibrant neighbourhood
- Quarterly team outings and off-sites
- Chance to make a meaningful impact in a rapidly growing startup
