Richpanel is a leading provider of customer service automation solutions for top e-commerce brands. Specializing in self-service technology, Richpanel helps companies like Thinx, The Protein Works, and Miansai automate up to 50% of their customer interactions through helpdesk, live chat software, CRM, and other support services. What sets Richpanel apart is its focus on streamlining operations and enhancing the customer experience with efficient, scalable solutions.
Open Positions
Customer Success Account Manager
3+ years of experience in Customer Success or Account Management, proven track record of owning renewals, and experience conducting QBRs/MBRs
Executive Assistant
2-5 years of experience, strong organization skills, and good English proficiency
Lead Backend Engineer
5-10 years of experience, Bachelor's degree in Computer Science, Engineering, or related field
Growth Marketer
The ideal candidate will have 3-6 years of experience in B2B SaaS marketing, hands-on experience with Webflow, and a proven track record of shipping visible work weekly
Distinguished Full Stack Engineer
3+ years of full-stack development experience, strong CS foundation, and ability to own work end-to-end
Distinguished Full Stack Engineer
3+ years of full-stack development experience, strong CS foundation, and ability to solve problems and own work end-to-end
Customer Success Manager - Strategic Accounts
4+ years of experience in Customer Success or Account Management, proven track record of owning renewals, onboarding, adoption, and expansions, and experience conducting QBRs/MBRs with senior executives
Head of Growth
Ecommerce/DTC Domain Expertise, Channel Experimentation Bias, Content-Led Growth Experience, Performance Marketing Fundamentals, Scrappy Early-Stage Executor, Strong Collaborator
Lead Backend Engineer
5-10 years of experience in backend engineering, BS or MS in Computer Science or related field
Growth Marketer
3-6 years of B2B SaaS marketing experience, hands-on Webflow experience, and ability to write crisp stories and run events with ROI thinking
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