Richpanel is a leading provider of customer service automation solutions for top e-commerce brands. Specializing in self-service technology, Richpanel helps companies like Thinx, The Protein Works, and Miansai automate up to 50% of their customer interactions through helpdesk, live chat software, CRM, and other support services. What sets Richpanel apart is its focus on streamlining operations and enhancing the customer experience with efficient, scalable solutions.
Open Positions
Growth Marketer
The ideal candidate will have 3-6 years of experience in B2B SaaS marketing, hands-on experience with Webflow, and a proven track record of shipping visible work weekly
Lead Backend Engineer
5-10 years of experience, Bachelor's degree in Computer Science, Engineering, or related field
Distinguished Full Stack Engineer
3+ years of full-stack development experience, strong CS foundation, and ability to own work end-to-end
Head of Customer Success
6-10 years of Customer Success or Account Management experience, with strong understanding of churn, retention, and adoption
Account Executive
2+ years of experience in closing complex B2B SaaS deals, project management skills, and product expertise
Head of Growth
Ecommerce/DTC Domain Expertise, Channel Experimentation Bias, Content-Led Growth Experience, Performance Marketing Fundamentals, Scrappy Early-Stage Executor, Strong Collaborator
Customer Success Manager - Strategic Accounts
4+ years of experience in Customer Success or Account Management, proven track record of owning renewals, onboarding, adoption, and expansions, and experience conducting QBRs/MBRs with senior executives