Head of Customer Success

We're looking for a Head of Customer Success who can lead our post-sales motion, improve the customer journey, and drive growth and retention. You'll be responsible for managing key customers, building and scaling the CS function, and driving customer experience and advocacy.

Requirements

• 6–10+ years in Customer Success or Account Management, ideally in SaaS
• Experience leading or scaling a CS team with revenue responsibilities
• Strong understanding of churn, retention, renewals, expansions and adoption
• Ability to design onboarding processes, health scores and CS playbooks
• Strong communication skills with experience handling executive stakeholders
• Data-driven: comfortable with dashboards, usage metrics and forecasting
• Ability to work cross-functionally and influence Product, Sales and Support
• High customer empathy combined with strong commercial judgment

Benefits

• Competitive salary
• Performance-based incentives
• High ownership role with direct access to founders
• Modern, chic office space in a vibrant neighbourhood
• Learning budget, growth opportunities and career progression
• Quarterly team outings and off-sites
• Chance to make a meaningful impact in a rapidly growing startup